Clients and Service: it is important for to us to have regular contact with everyone who use The Agency; the better we understand our clients’ needs, the better we can address them. What kind of time-frames do they have to work with? Which parts of the world do they cover? What product and services do they work with? Their feedback is what drives OUR future development. The Agency is THEIR resource; our job is to make that resource as thorough and as accessible as possible.